Salary & Benefits
Testing & Hiring
Interview & Psychological Test:
During the classroom portion of the Communications Basic Course, new Dispatchers learn about state geography, state highway systems, professionalism and ethics, emergency telephone answering, law enforcement language and codes, law enforcement computer systems, critical incidents, stress management, and more. Students will be tested on classroom material and will be expected to participate in simulations in order to learn the role of the Dispatcher in law enforcement and related emergency services.
Call taking training applies the classroom training to a live-work setting. A new Dispatcher is coached and monitored by a Communications Training Officer during this phase of training and will receive daily feedback on their progress.
On-the-job radio training is the final phase of training for a new Dispatcher and lasts a minimum of eight weeks. A new Dispatcher must apply knowledge from the classroom and call taking during their radio training. Again, a Communications Training Officer monitors and evaluates the trainee’s progress during this phase. Successful completion of each phase is required before the new Dispatcher is released to work independently.
Dispatchers who become permanent employees are required to complete an additional twenty hours of POST training every two years in order to maintain an Advanced Dispatcher Certification. Dispatchers may also receive a POST Professional Dispatcher Certification if they meet the training experience requirements of the certification.